Last Updated: January 4, 2026
These Terms & Conditions apply to all custom-decorated, pre-decorated, and made-to-order products sold by Ricart Inc through this store and its affiliated programs.
All products sold by Ricart Inc are produced specifically for each order. This includes pre-decorated items, customer-designed garments, and on-demand production.
Orders are batched and released for processing daily at 12:00 PM (noon), Toronto time (ET).
Once an order is released from batch hold, blank garments are automatically committed to supplier purchase orders and production workflows. Because of this automated process, orders cannot be changed, adjusted, or exchanged once processing begins.
Cancellation requests must be submitted within 24 hours of order placement and before the daily processing cutoff (12:00 PM ET), where possible.
If a cancellation request is received before supplier purchase orders are submitted, a full refund may be issued.
If blank garments have already been ordered or committed to a supplier, a 15% restocking and handling fee will apply.
In some cases, supplier purchase orders cannot be canceled once submitted, even if production has not yet begun.
Approved refunds are processed to the original payment method within 5–7 business days.
To request a cancellation, customers must contact Ricart Inc using the support details below and include their order number.
📧 info@ricarts.ca
📞 [SUPPORT_PHONE]
Exchanges are not offered.
All items are custom-decorated or produced to order and cannot be exchanged for different sizes, colors, styles, or design changes.
Customers are strongly encouraged to review size charts, product descriptions, and design previews carefully before placing an order.
While exchanges are not offered for customer-requested changes, Ricart Inc fully stands behind the accuracy of its production.
If an error occurs due to human or production error, such as:
An incorrect product supplied
An incorrect size shipped
Decoration or customization not matching the approved order or proof
The issue will be corrected to ensure the final product matches the original order and approved details.
Corrections for verified store errors may include repair, remake, or replacement at no additional cost to the customer.
Due to the custom nature of all products, all sales are final.
If there is an issue related to manufacturing defects, decoration errors, or shipping damage, customers must notify Ricart Inc within 7 days of delivery and include:
The order number
Clear photos showing the issue
Approved claims may result in repair, replacement, or store credit, at Ricart Inc’s discretion.
Unauthorized returns or returns for non-defective items will not be accepted.
Customers are responsible for selecting the correct size, including Youth vs. Adult sizing.
Refunds, replacements, or credits are not provided for sizing errors.
Minor color variations may occur due to screen settings, lighting conditions, or supplier dye lots and do not qualify for return or replacement.
Where local pick-up is offered, customers will be notified when their order is ready.
Orders must be collected within 60 days of the invoice date, unless otherwise specified by a particular store or program.
Reasonable attempts to contact the customer may be made using the contact information provided at checkout.
If pick-up is not possible, shipping arrangements may be made once the balance is paid in full. Shipping costs are the responsibility of the customer.
Orders not collected within the stated timeframe — and where no shipping arrangements have been made — will be considered abandoned.
Abandoned orders are not eligible for refund, replacement, or continued storage.
Orders may be shipped within Canada, to the United States, or internationally where available.
Ricart Inc genuinely appreciates its customers in the United States and around the world and is committed to making international ordering and delivery as clear and smooth as possible. As international shipping requirements evolve, adjustments that improve delivery flow and clarity will be implemented where feasible.
Shipping charges cover transportation only and do not include duties, brokerage fees, tariffs, customs charges, or import taxes imposed by the destination country or courier.
By placing an order, customers acknowledge and agree that:
Their country, customs authority, or courier may impose additional fees upon import
All duties, brokerage fees, tariffs, and import taxes are the sole responsibility of the recipient
When delivery notifications are issued, the customer is solely responsible for paying any required fees
Refusing a shipment due to duties, tariffs, brokerage fees, or taxes does not constitute a cancellation.
Orders refused at delivery are not eligible for refund, in whole or in part.
This is especially important for shipments to the United States, where import-related fees may significantly increase the final delivered cost.
Delivery timelines are estimates only
Ricart Inc is not responsible for courier delays, customs processing delays, or events beyond its control
Customers are responsible for providing accurate shipping addresses
Ownership and risk transfer to the customer once the order is handed to the carrier
Customers are responsible for reviewing and approving all digital proofs before production begins.
Approved proofs are considered final. Changes requested after approval may result in additional costs and production delays.
Liability is strictly limited to the value of the affected portion of the order.
Ricart Inc is not liable for indirect, incidental, or consequential damages.
📧 info@ricarts.ca
📞 [SUPPORT_PHONE]
At Ricart Inc, these policies are designed to keep expectations clear, production efficient, and pricing fair. If an issue arises, it will be reviewed carefully, and reasonable solutions will be pursued in line with the original order and approved details.
